FAQ

What type of "Picture File" should I upload?

To give you the best quality print we recommend you upload your face picture as a JPEG, PGN or GIF @ 180 dpi. A face that is 4" by 4" is optimal for printing. Please no larger then 3MB. If your picture is too small a notification will prompt you to upload something larger.

What type of "Face Pose" should I upload?

For best best results, use a close-up, front facing photo. Once uploaded, use your mouse to center and position your photo.

How can I order?

Choose a Thiz Guy or Thiz Girl character, upload a picture of your face, customize your "WHO HAS 2 THUMBS" saying and add it to the cart when it's done. It's really that easy. Have fun!

Can I send a t-shirt as a gift?

Yes! Just give us the delivery address of the person at checkout and let us know what you would like written on the message. We will provide you with a free greeting card with your message to go alongside your gift.

What payment methods do you except?

We accept Visa, Mastercard, Discover, American Express and Paypal. Sorry we do not accept checks or money orders. We use the most secure payment method widely used on the internet. We use this method to ensure that your order information and credit card details are completely secure.

How do I know my information is safe?

ThizGuy.com relies largely on electronic communication methods, including e-mail and electronic data transmissions. We use sophisticated encryption and authentication tools on our website to protect your credit card information. All transactions at ThizGuy.com are handled with industry-standard SSL encryption. Your credit card number, when entered into the order form, is transmitted via the internet in an encrypted form. Only a minimal portion of your credit card information is viewed by us.

How much does a THIZ GUY or THIZ GIRL Personalized T-Shirt cost?

All t-shirts on our site are $34.95 CAD plus applicable taxes and shipping charges.

Do you ship internationally?

Yes, we ship to just about anywhere.

How long does it take to receive my order?

Please allow 5-10 business days for delivery.

Can I track my order?

Yes! Just send your request with your full name to sales@thizguy.com and we will get back to you within 24 hours.

Do I have to be at the delivery address for delivery?

With Express post or regular post, they will leave a card for pickup if you are not there.

Can I return or cancel my order?

We are so confident in our personalized t-shirts we provide that we also guarantee our quality of printing free from any defect or misprints. But of course, sometimes mistakes do happen. If your order does not resemble (within a reasonable limit) the personalized t-shirt you created on our website, we will re-do your order at no charge, provided that the original t-shirt is returned to us. All orders are custom made to the specifications chosen by the customer prior to checkout. We have size charts and character/saying previews available to assist you in your choices. Since most orders begin the production process on the same day that they are received, you must email us IMMEDIATELY if you would like us to make any changes to your order. Once an order goes into production, normally within 2 or 3 hours of receipt, we are unable to make any changes.

I want to place an order, but I have more questions!

Customer service is our #1 Priority. Please email us at sales@thizguy.com and one of our sales/service representatives will be happy to answer your questions.




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